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Talent and Technology Go Hand-in-Hand in Contact Centers
April 16, 2018
Technology is transforming the way organizations interact with customers—but even the most promising digital tools still work best when paired with...
How Asia’s Old Buildings Are Changing With the Times: Hotel Operators Have Taken Note
April 9, 2018
It’s Friday evening in Bangkok and a crowd has gathered at Warehouse 30, the latest project by celebrated architect Duangrit Bunnag.
In the sprawling...
Why France’s Hotel Sector is on the Road to Recovery
April 5, 2018
by Emily Perryman
As tourists return once more to soak up the sights and tastes of France, its hotel sector is rebounding rapidly from its 2016 low point....
Casablanca’s Hospitality Market Is Largely Dependent on Business Travellers, and Has Relatively Limited Hotels in the Luxury Segment, Says JLL
March 21, 2018
Occupancy rates recovered in 2017 from 62% in 2016 to 66% in 2017, owing to the performance of the 4-start hotel segment catering to conferences and...
Bringing Experiential Travel to the Americas
March 1, 2018
By Maggie Nichols
From sharing a yurt with a nomadic family to sleeping among the monkeys in jungle treehouses, today’s travelers are increasingly on...
Will Other Asian Retailers Follow Muji’s Move Into Hospitality?
February 22, 2018
By Serene Lim
American furniture retailer West Elm has done it, as have luxury brands such as Armani and Bulgari. Now Japanese lifestyle giant Muji, which is...
Six Ways to Design a Winning Guest Experience
January 22, 2018
Even grand can be bland for today’s experience-driven hotel guests, who prefer unique amenities and good connectivity over sheer aesthetics.
Hotels Step Up Their Online Game to Encourage Direct Bookings
January 15, 2018
Getting guests to book directly on a hotel’s website rather than through an online travel agent (OTA) is a key challenge that hoteliers are gearing up to...
How Disruption is Driving Change for Hotels
December 18, 2017
By Natalie Holmes
From the likes of Airbnb to growing competition in the food and beverage space, disruptive forces are striking the hotel...
Private Equity Secondaries
By Stuart Pallister
Private equity (PE) transactions hit their highest levels since 2007 in the US and Europe in the first nine months of the year, according...
Thor Equities Acquires The James New York - SoHo
New York, December 18, 2017 – Thor Equities, a global leader in urban real estate development, leasing and management, has closed on its acquisition of...
How Africa’s Hotel Market is Entering a New Chapter
December 7, 2017
By Natasha Stokes
Africa’s maturing hotel sector is no longer all about the luxury properties catering for high-end travelers.
A new wave of domestic...
How the Middle East is Drawing in Chinese Visitors
November 13, 2017
By Emily Perryman
Whether they’re after windswept deserts, archaeological treasures or luxurious beach resorts, China’s growing middle class...
How Paris Takes Luxury Hotels to a New Level
October 19, 2017
By: Neasa MacErlean
When the rich and famous head to Paris, there are a select few addresses that their chauffeur-driven cars whisk them to.
Why Hotels Are Getting Serious About Relaxation and Wellbeing
October 16, 2017
By Natasha Stokes
With physical and mental wellbeing a top priority for growing numbers of people, many don’t like to leave their healthy habits at...
Modern Hospitality: Striking the Right Balance Between High-Tech and Human
October 5, 2017
By Natasha Stokes
From iPad ordering to robot concierges, technology is automating many aspects of dining and hotel experiences – and freeing up...
The Dynamic Dozen: The Growing Hotel Markets with Big Potential
September 28, 2017
Emerging cities across Asia and the Middle East are fast becoming the new lands of opportunity for investors and developers within the hotel industry.
Can Saudi Arabia Build a Popular Tourist Destination?
August 31, 2017
By Neasa MacErlean
Tourism in the Middle East has long been dominated by the high-end resorts in Dubai, Egypt and Jordan yet they could soon have a new...
Which Cities are the Rising Giants of the Hotel Industry?
August 29, 2017
When it comes to competition among the world’s top hotel markets, it’s going to take a lot to rival London and Paris.
These two long-term...
Business Model Innovation: Beyond the Traditional Way of Innovating in Hospitality
August 24, 2017
By Margarita Cruz and Nicole Rosenkranz
Innovations form a significant backbone to an organization’s ability to secure a competitive advantage....